LOST YOUR PASSWORD?
Yup – it can happen to any of us and it usually happens at the most awkward times doesn’t it. Hackers know this and love to use the automatic “Forgot My Password” feature on most websites to gain access to peoples private lives. The sad thing is that in too many cases they succeed!
We have turned off that feature on The Sanctuary’s website until the industry leaders in the internet figure out a better security system. Until then, we’re going back to a more reliable way of doing things. Real people talking to real people!
If you’ve lost your password, send us an email to firstname.lastname@example.org and tell us your Firstname, Lastname, Email address and the last 4 digits on the credit card you use when paying for your subscription.
If everything matches, we’ll email you back with the password that you have on file with us. (Give us about 24 hours to respond as there is only 1 person here who has the security clearance to unseal your personal records). If it does not match, don’t worry, we’ll assume that it’s a hacker and we won’t respond.